General Enquiries
- Surveillance and CCTV
- Am I able to stay at the Hotel? I am under 18
- Can I get an iron?
- Does the hotel have parking?
- Do you give extra pillows or quilts if we need them?
- Do you have a spa or sauna?
- Do you have a sauna at the hotel?
- I want to extend my stay – how can I do this?
- I have a complaint – who should I address this complaint to?
- How do I get to your hotel from Heathrow Airport?
- What size are the beds in your rooms?
- I need an invoice.
- I have lost my key card, what should I do?
- Can you email me some pictures of the rooms?
- Do your beds have walls on 3 sides?
- I have a budget of £50 can you get me some decorations, a cake and some flowers?
- My flight is delayed so I will be unable to come to the hotel until 1am. Will it be ok to check in at this time?
- Can I book a room by email?
- I run a local festival and I wanted to ask if you were interested in advertising or sponsoring our festival?
- I am writing on behalf of a charity and was wondering if you would not mind donating some free nights as part of a prize, or give away, or silent auction for the charity?
- I represent a travel agency and want to inspect the hotel. When is convenient?
- Can you recommend some places to eat and drink near the hotel?
- Can you send me a proforma invoice so I can make payment for someone from my company to stay at the hotel?
- Can you put an additional bed in my room for a guest I have staying?
- Does your hotel have a sprinkler system in the event of a fire?
- Can I get a silent room please? I need to sleep.
- Do you have a business centre at the hotel?
- Do you have any computers in the hotel for guests to use?
- Can I see a copy of your menu please?
- I have lost something while staying at the East London Hotel – what shall I do?