Please report to reception immediately informing our staff members. They will make a new key for you after a brief security and details check. The new key overrides any previous keys so if you require two keys please let us know at the time. The same process applies for mobile keys.
Articles in this section
- Surveillance and CCTV
- Am I able to stay at the Hotel? I am under 18
- Can I get an iron?
- Does the hotel have parking?
- Do you give extra pillows or quilts if we need them?
- Do you have a spa or sauna?
- Do you have a sauna at the hotel?
- I want to extend my stay – how can I do this?
- I have a complaint – who should I address this complaint to?
- How do I get to your hotel from Heathrow Airport?