I have a complaint – who should I address this complaint to? Host 01 April 2019 19:32 Follow We apologise for the inconvenience. Please email our general manager on firstname.lastname@example.org and your complaint will be addressed as soon as possible. Related articles How do I get to your hotel from Heathrow Airport? Do your beds have walls on 3 sides? Surveillance and CCTV Can I get an iron? I have lost my key card, what should I do?