I have a complaint – who should I address this complaint to? Host 01 April 2019 19:32 Follow We apologise for the inconvenience. Please email our general manager on firstname.lastname@example.org and your complaint will be addressed as soon as possible. Related articles How do I get to your hotel from Heathrow Airport? Surveillance and CCTV Do your beds have walls on 3 sides? Can I get an iron? Do you give extra pillows or quilts if we need them?