I have a complaint – who should I address this complaint to? Host 01 April 2019 19:32 Follow We apologise for the inconvenience. Please email our general manager on email@example.com and your complaint will be addressed as soon as possible. Related articles How do I get to your hotel from Heathrow Airport? Can I get an iron? I have lost my key card, what should I do? Can you take company or third party payment on the phone? Do you have a spa or sauna?