Your refund entitlement is determined by the type of reservation you have made:
If you have a flexible booking, it can be cancelled up to 24 hours before you arrive at the hotel. You can do this on our website at www.theeastlondonhotel.com or you can contact your travel agent, booking.com, or expedia.com.
You can also call us on +442031461960 or email to firstname.lastname@example.org.
If you have made an advanced purchase booking, these are non-refundable and non-transferable. Please refer to our our website for further Terms and Conditions.